Product Returns
PC Mart also refers to “KYBER TEC INC.” wherever mentioned on this website.
Everything on this page only applies to PC Mart Direct Orders. Orders placed on Amazon are handled by Amazon and its sellers. You must refer to thier policies in place.
Eligibility
PC Mart follows returns policies based on the original manufacturer. Some products may not be returnable such as Software or Headphones. At the sole discretion of PC Mart, RMAs are created. Purchaser must provide name and all other information as required by PC Mart for all returns.
Products must be unopened, and in sellable condition. There must NOT be any marking or alterations to the Manufacturer’s box. (Do NOT put labels on Manufacturer’s Box). Exclusions to this rule apply to Defective Returns.
Product Return Deadlines
Customer must obtain a valid Return Material Authorization (“RMA”) number from PC Mart for all returns. RMAs will be issued, at PC Mart’s sole discretion, in accordance with these terms and conditions. Requests for all non defective returns must be made with 28 days of delivery unless otherwise stated by the original manufacturer warranty. Requests made outside of the 28 days will not be accepted.
Unless otherwise stated by PC Mart, RMAs are valid for twenty (20) calendar days from the date of issuance unless there are more restrictive manufacturer or publisher policies.
Products must be unopened, and in sellable condition. There must NOT be any marking or alterations to the Manufacturer’s box. (Do NOT put labels on Manufacturer’s Box). Exclusions to this rule apply to Defective Returns.
Defective Returns
Customer must obtain a valid Return Material Authorization (“RMA”) number from PC Mart for all returns. RMAs will be issued, at PC Mart’s sole discretion, in accordance with these terms and conditions. Requests for all non defective returns must be made with 28 days of delivery unless otherwise stated by the original manufacturer warranty. Requests made outside of the 28 days will not be accepted.
Unless otherwise stated by PC Mart, RMAs are valid for twenty (20) calendar days from the date of issuance unless there are more restrictive manufacturer or publisher policies.
Products must be unopened, and in sellable condition. There must NOT be any marking or alterations to the Manufacturer’s box. (Do NOT put labels on Manufacturer’s Box). Exclusions to this rule apply to Defective Returns.
opened PRoducts
PC Mart Does not at this time accept product returns on opened products, unless it is PC Mart's fault, or as outlined above.
